Return Policy
30-Day Return Policy
You have the right to return your item within 30 days from the date you received it. To initiate a return, please contact us at info@aivini.se – we will send you a return shipping label and instructions on how to return your package.
We encourage you to carefully check details such as size and color before placing your order, in order to avoid unnecessary returns that negatively impact the environment.
Return Conditions
For a return to be approved, the following conditions must be met:
- The product must be in the same condition as when you received it: unused, with all tags attached and in its original packaging.
- You must be able to provide a receipt or other proof of purchase.
Return Shipping Costs
Return shipping costs are the responsibility of the customer. The return shipping fee will be deducted from your refund unless otherwise stated.
Damaged or Incorrect Items
Always check your order upon arrival. If an item is defective, damaged, or if you received the wrong product, please contact us immediately at info@aivini.se, and we will help resolve the issue.
Non-Returnable Items
The following items cannot be returned:
- Sale items (discounted products)
- Gift cards
Exchanges
We do not offer direct exchanges. If you wish to exchange a product, please return the item you have and place a new order.
Right of Withdrawal – 14 Days (EU Law)
If you are purchasing within the EU, you have the legal right to withdraw from your purchase within 14 days of receiving your item – without giving any reason.
To exercise your right of withdrawal, the same conditions apply as for a return:
- The product must be unused, in its original packaging, and with all tags attached.
- You must be able to provide a receipt or proof of purchase.
Contact us at info@aivini.se if you wish to exercise your right of withdrawal.